Legal Policies

Marketing Screens
 (a trading name of 12th April Solution Ltd)
……………………………………………………………………………

Marketing Screens
 (a trading name of 12th April Solution Ltd)
Company Number: 16828407
Registered Office: 16 Chald Lane, Wakefield, England, WF2 9RH

Last Updated: 29/12/2025

1. Terms & Conditions

1.1 Introduction

These Terms & Conditions (“Terms”) govern the sale of digital signage screens (“Equipment”) and the provision of CMS & Design Services (“Services”) by Marketing Screens.
By purchasing Equipment or subscribing to our Services, you agree to these Terms.

2. Equipment Sale Terms

2.1 Ownership

Equipment is sold outright. Ownership transfers once full payment is received.

2.2 Delivery & Inspection

Customers must inspect Equipment immediately upon delivery.
Any damage, faults, or missing items must be reported within 24 hours.

Reports made after 24 hours may not be accepted.

2.3 Unboxing Video Requirement (Mandatory)

To protect both parties and ensure successful warranty processing, customers must record a continuous unboxing video when opening the TV box for the first time.

The video must clearly show:

  • The unopened, sealed box
  • The full unboxing process
  • The condition of the screen when removed
  • All accessories included
  • Any visible damage (if applicable)

This video is required for:

  • Damage claims
  • Missing items claims
  • Warranty claims
  • Return requests

Failure to provide an unboxing video may result in:

  • Claims being rejected
  • Warranty support being delayed or refused
  • Returns not being accepted

This requirement is standard for high‑value electronics and ensures we can submit valid claims to our supplier within their required timeframe.

2.4 Returns (Unopened Only)

Returns are accepted within 10 days ONLY if the item is:

  • Unopened
  • Unused
  • In original sealed packaging
  • Complete with all accessories

Installed or opened Equipment cannot be returned.

2.5 Restocking Fees

A restocking fee of up to 30% applies to all returns.

2.6 Return Shipping

Return shipping costs are paid by the customer unless the item is confirmed faulty.

2.7 Warranty

Manufacturer warranty applies.
Warranty claims must follow the supplier’s process.

3. CMS & Design Subscription Terms

3.1 Minimum Term

Minimum term: 6 months, unless otherwise stated in your Order Form.

3.2 Rolling Term

After the Minimum Term, the subscription continues monthly.

3.3 Cancellation

Requires 2 months’ written notice, effective after the Minimum Term.

3.4 What’s Included

Your subscription includes a custom number of posters per month, as agreed during your sales call and confirmed in your Order Form.

Each design includes 1–2 revisions.

3.5 Additional Posters

  • £8 per static design
  • £10 per basic animation

Unless otherwise agreed in writing.

3.6 Suspension

Services may be suspended for:

  • Failed payments
  • Cancelled Direct Debit
  • Breach of terms

4. Payment Terms

  • Equipment: bank transfer or Direct Debit
  • Subscription: Direct Debit only
  • Failed payments: 2 retries
  • Late fees: 2% above Bank of England base rate
  • After 30 days overdue, we may suspend or terminate services

5. Price Changes

  • Annual increase: CPI + 2%, capped at 8%
  • 30 days’ notice will be provided

6. Planning Permission Disclaimer

  • We may submit planning applications on your behalf
  • Approval is not guaranteed
  • Planning rejection does not allow cancellation or return
  • Equipment may be used internally instead

7. Data Processing & POS Data

7.1 Data Controller & Processor

  • Client = Data Controller
  • Marketing Screens = Data Processor

7.2 How We Use POS Data

POS data is used ONLY for:

  • Creating your posters
  • Improving your content
  • Internal service improvement
  • Anonymous benchmarking

We never sell or share your data.

8. Privacy Policy

8.1 Data We Collect

  • Contact details
  • Business information
  • POS data (optional)
  • CMS usage data

8.2 How We Use Your Data

  • To provide Services
  • To personalise your content
  • To improve our platform
  • To comply with legal obligations

8.3 Your Rights

You may request:

  • Access
  • Correction
  • Deletion
  • Restriction

Email: support@marketingscreens.com

9. Refund Policy

Refunds are available ONLY for:

  • Unopened Equipment returned within 10 days
  • Faulty items reported within 24 hours

Refunds are not available for:

  • Opened or installed Equipment
  • Subscription fees
  • Design services
  • Planning permission services

Refunds are processed within 5–7 working days after inspection.

10. Returns Policy

Returns are accepted within 10 days ONLY if:

  • Unopened
  • Unused
  • Sealed
  • Complete

Non‑returnable items include:

  • Opened items
  • Installed items
  • Used items
  • Damaged items
  • Missing packaging
  • Custom items

11. Liability

We are not liable for:

  • Planning rejection
  • Installation damage
  • Indirect or consequential losses

Liability is capped at 12 months of subscription fees.

12. Updates to These Policies

We may update these policies at any time.
The latest version will always be available at this URL.
Continued use of our Services constitutes acceptance of updated policies.

Scroll to Top